AdamEve Casino - Witholding My Account Balance of €1,200
Found for the Casino - While AdamEve casino are within the bounds of their terms and conditions in the manner they've enforced their 'account abandonment' rule, it's very difficult to see any moral justification for their position and their failure to offer any response suggests that they cannot offer a coherent argument to support the seizure of funds.
Read our AdamEve Casino Review.
I played at Adam Eve Casino a long time ago and I left some money in my account at the time, planning on playing there again in the future. I forgot about my account there to be honest as I started playing elsewhere, and I didn't login for a couple of years (yes YEARS). I think I had about €1,200 in my account.
Recently I tried to login to the casino but my balance was not there. I contacted support and I received the email below. They recommended I complain to info[@]gaminglicences.com but after 3 emails and several months I have not received a reply. I admit that I did not login to my account for over 180 days but it seems excessive that I lose €1,200 as a result of this. I was not contacted to inform me that I would lose this money if I did not login.
[#LUW-427-86814]: Re: Live Angel Support - Live Chat on 13 October 2014
[EDIT] Wed, Jan 21, 2015 at 12:49 PM
In accordance with our terms and conditions player's account is closed for inactivity.
Please see your account details:
Customer: [EDIT] ([EDIT])
Registration date: 14/Jul/2011 22:02:57
Last login date: 26/Aug/2011 20:57:54
You can see it in the link below:
18. Abandonment of Account Balance
The Company reserves the right to cancel your AdameveCasino.com Account for any justifiable reason whatsoever at any time without notice to you. If you do not access your AdameveCasino.com Account by “logging in” to your Account by using your Account Name and password for a period of one hundred and eighty (180) days, your Account will be closed and the entire Account Balance will be deemed abandoned and forfeited; provided however, such requirement for log-in and entry is not and does not constitute any requirement whatsoever for you to play any Game, deposit funds or participate in any activity at AdameveCasino.com other than logging in. For the avoidance of doubt, pursuant to this section, Company may also close any Account with any ESP which you have.
Reason: to block account for inactive period and forfeit account balance according to T&C
You can send a complaint to this address: info[@]gaminglicences.com
AdameveCasino Customer Support
Ticket ID: LUW-427-86814
Department: Casino (EN, RU)
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