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Affiliate Heros - Affilaite payment issues

Ruling

Resolved - A breakdown in communications has been resolved and this affiliate has managed to locate the missing payments from Affiliate Heroes.

Player's Complaint

This is a complaint I shouldn't be making, if only somebody would TALK to me! CH are decent but recently they tried to pay me July's commission on around 15/08. The Neteller transaction failed, I only found this out by checking in the account, I had no communication. They have a new rep who I added to Skype who does reply eventually to messages, who simply stated he was new and 'nothing to do with payments' which is one I've never heard before from a rep, but hey-ho. He gave me an e-mail address to palm me off, radio silence from that. I even tried to contact them via CM, radio silence again as rep there not logged-in for 2 months.

So I have no other avenues open other than to use the POGG again for something that's as basic as simply getting a reply and not being ignored. I have seen Neteller fail before at LeoVegas, the rep simply retried with me on Skype a few times then it went through.

All I need is some communication to resolve this. Really frustrating that I'm even here filing a beef. Frankly someone isn't doing their job at CH.

Cheers [EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
August 23, 2018

Hi dunover - welcome back!

I'll contact the program and see what we can find out for you.

Thanks,

ThePOGG

User icon
dunover
August 23, 2018

Thanks. Having had no real issues for most of my first 2 years as an affiliate it seems there is spate of non-payments and bad communication lately from a few programmes. This is a simple issue and I feel like screaming "Somebody just bloody talk to me...!!" Affiliates shouldn't be treated like this and once again thanks and I hope you find someone still alive or conscious at Heroes affs! D

User icon
dunover
August 27, 2018

Resolved - [EDIT] sorted it for me and then e-mailed me. It appears the issue was the same as I had once before with LeoVegas - instead of adding all the underpayments up in to one bigger sum and making ONE payment, they were all paid as several separate amounts around the same time and Neteller flagged them. Mind you, Heroes did exactly the same again it appears but this time they were accepted! I only wanted somebody to talk to me, I knew they were a kosher programme. Finally they did talk, so if that was your doing I thank you! D

User icon
ThePOGG
August 30, 2018

Hi dunover,

That's great news - I had just heard from that AM and was about to forward on this issue.

ThePOGG

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dunover consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 23, 2018

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