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African Palace - Delayed pending
Ruling
Found for the Player - African Palace casino have strung us along for months, failed to meet payment promises and are now non-communicative. This is happening across a large number of complaints totalling to hundreds of thousands in value - we consider this group VERY high risk for players.
Read our African Palace Casino Review.
Player's Complaint
On January 12, 2018 I began my withdrawal process for the amount of $800 Cd.It is February 1, 2018 and my winning are still pending. I have spoken with Customer Service today, Feb. 1 ,2018 and my withdrawal is still pending.14 Days pending. I get the same response they have urgently requested this fix by the finance department. I was told it would take 5 Days for pending before it's sent to the bank. I am still waiting. Why does it take so long? I won on Winners, Ommi and it take 4 Days pending and I get paid on the fifth Day.Please help me!!!
3 Responses
Hi, It's going on a Calender moth on February 12, 2018, and is now pending 18 Days.Please help!!
Hi bherney,
Unfortunately we've got seven different players all complaining about this group and over the course of the last 5 months we've been unable to make any significant progress with any of them.
The sad reality here is that we don't feel that our interventions are making any difference at this point and given that one of the complainants has been waiting on payment since January 2017 (!!!) and the operator's rep has not provided any explanation for the hold up of any of these payments - in fact we haven't had any new information on any of these complaints in over 6 weeks - we have no choice but to conclude that this operator is either struggling to meet its payment obligations or simply does not intend to pay.
At this point a warning has to be issued to other players about this group.
I'm sorry we couldn't be of more help this issue and if the operator do come back to us I'll ensure you are informed asap.
ThePOGG
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Agreement
bherney consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 2, 2018
Hi bherney - welcome to ThePOGG.com!
Firstly I need to make you aware that you've chosen to play with a group that are notorious for slow payment issues. I will contact the operator and see what we can do but I would advise you to expect this to take some time.
Thanks,
ThePOGG