African Palace - not paid for me €1462

Hi ss1992 - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and the email address you use at African Palace.

Thanks,

ThePOGG

My Username : [EDIT] and email address : [EDIT]

Hi ss1992,

I've spoken to African Palace about this issue. Apparently they've unsuccessfully been try to contact you for some time.

African Palace have informed us that there is another account registered with matching details to your account. Can you think of any reason that might have happened?

Thanks,

ThePOGG

There may be someone else with my same name... but when I register it has all my address and phone number and everything... if someone else with same name tries to register that should not be anything. I was gone for some time. Sorry I reply late. I will check to look the email from them also. I don't believe they try to contact me many times from email because I try to contact them more than 1 time before and I wait a long time before I made this complaint.

Hi ss1992,

It's not the name that's causing the issue. Is there any reason that you could think of that there would be a second account registered at your address?

ThePOGG

Yes it was in my spam email and I did find the emails they sent so they were being honest. Julian is my friend and lived where I do before me. He is the one told me about the casino and so I joined it too. But he told me he had the same problem and to use this site to get my money because he said if I don't they just won't pay. I hope you can help me like you helped him so I can just cash out.

Hi ss1992, Firstly, can I ask you to submit this information about the person you're sharing residence with to African Palace directly. When you respond to their email if you could CC [email protected] into the mail so I can confirm I would appreciate it. Secondly, is this the same [EDIT] who recently submitted a complaint against Bet-At-Home or is this someone who's previously complained about the African Palace group of casinos? Thanks, ThePOGG

Yes. It is the same [EDIT]. He said told me about you. We are not living together. He moved out and I moved in. I will send them the email and I will put CC to you.

I forgot to cc you but I sent them and then forward you a copy.

Did you get the copy of the email I sent them? I still have not seen a reply from them.

Hi ss1992,

Yes I received your email and I am still chasing this issue. We're having substantial issues across several different complaints against this group and I'll feed back to you as soon as I make any progress.

Thanks,

ThePOGG

ok thank you

ok thank you

Hi ss1992,

I've heard back from African Palace. They've informed me that they've arranged to pay you in instalments of €200/week with a look to paying a bigger lump sum shortly. Can you confirm this is the case and can you confirm whether or not you've received a payment?

Thanks,

ThePOGG

Thank you for your help. Yes I did receive 200 from them. They say 200 every week. I hope they do start to pay more but I am happy to know they will not steal from me. Thank you for making htem pay.

Hi ss1992,

That's great to hear - please keep me informed as the payments come through. I'll hold this complaint open until such time as you've received the full balance.

Thanks,

ThePOGG

Hi ss1992,

Just a quick check in to see if you've received any further payments?

Thanks,

ThePOGG

Hi ss1992,

If I've not heard back from you by Friday the 17th of April, I'm going to assume that you've received your funds and close this complaint.

Thanks,

ThePOGG