African Palace - Not paying my withdrawal
Resolved - After a short payment delay at the African Palace casino end, this player has received their payment in full.
Read our African Palace Casino Review.
I requested my withdrawal of $3500 on 3/2/2016, I went on to live chat and they told me that my account was verified using my Grand Reef account(as it's the same company). I have been on to live chat almost every day asking what the problems are, they mainly just say it's in the processing queue and there are lots of withdrawals and public holidays and all they can do is 'escalate' it(they have done that over 20 times). After 35 days they sent me an email requesting ID documents, the first contact from them other than the automated email when I requested it. I sent that stuff to them within a few hours, it's been 10 days since I sent them in. Live chat just keep saying its in the processing queue and ask me to be patient. Every other casino has taken 3-4 days to get the money in my account, not 45 days. I just want my money!
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