African Palace - Not paying my withdrawal

Hi jamesy71 - welcome to ThePOGG.com!

Unfortunately the group you've chosen to play with is renowned for these types of delays. Given the size of your withdrawal it wouldn't be at all unusual for this to take several months and require splitting into several instalments.

Before we can do anything to help you we need you to provide your username and email address at African Palace casino. Once we have these we'll contact the casino and see what we can do.

Thanks,

ThePOGG

I understand that now, this seems like the only way to communicate with them. My email is [EDIT] and username is [EDIT]. Thank you for such a fast response!

Is it legal for them to wait 35 days before contacting me?

Hi jamesy71,

You're playing with a group that's licensed in Curacao - there's not much that would qualify as illegal.

To be fair to the group, while it usually takes FAR to long to get money to players, they do usually ultimately pay.

I'll get back in contact once I've spoken to the operator, but I do ask you to prepare yourself for a delay of several months.

Thanks,

ThePOGG

Have they replied yet? They keep telling me just to be patient and give them time... they need to change their withdrawal process time advertised from 1-5days to 1-5years(if your lucky)

You must have contacted them. They sent me an email confirming process of a withdrawal of $1000, not the $3500 I requested. Nothing saying they are paying in instalments, it's as if I requested $1000. This is complete shit. I haven't received the money as yet and as they keep lying to me I can't believe it until I see it

Hi jamesy71,

We contacted them several days ago, but have not yet received a response.

This is pretty much what I anticipated would happen. If I was to guess I'd say that you're going to receive one payment every 2 weeks-month. There's not much I can do to speed this up, but I can keep chasing to ensure that the payments actually turn up.

All the best,

ThePOGG

They said it's($1000) has been processed, I don't have it yet. They said that I will receive 1000 per week, taking their 1-5 days withdrawal processing into account i'll be waiting another month or two. They can't answer me when I ask most questions, they just make up an excuse. The email didn't say anything at all about instalments and on the cashier page the withdrawal has been split into two, both being on 19/2/2016 not the 3/1/2016. It really has me fucked as to how they get players return to the site

Hi jamesy71,

Can you confirm receipt of your first instalment?

Thanks,

ThePOGG

I can confirm the last instalment has just gone through. They said I would receive $1000 a week and $500 the 4th week, they have only taken 3 weeks since the 1st instalment. Thankyou for your help, there was no sign of any payments until you contacted them! I will be closing my accounts at African Palace and Grand Reef even though I like the games, it's purely the fact it takes a month or two to receive withdrawals with lots of excuses and lies along the way.

Hi jamesy71,

Thanks for confirming that you've received your funds - that's great news.

I completely understand where you're coming from. These sort of payment delays never reflect well on an operator.

I would suggest that if you like the games at African Palace - all of which are provided by Playtech - then you could consider some of the properties below:

If you're a UK resident I'd recommend

Genting - http://thepogg.com/casino-review/genting/

or

Grosvenor - http://thepogg.com/casino-review/grosvenor/

If you're Canadian I'd recommend

SportsInteraction - http://thepogg.com/casino-review/sports-interaction/

If your from another jurisdiction you could have a look at

Omni - http://thepogg.com/casino-review/omni/

All of the above should have the same selection of games offered at African Palace and won't have the same payment issues.

All the best,

ThePOGG