African Palace - Not paying my withdrawals

Hi tobmasta - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi and thank you,

even worse, i saw that they canceled my other withdrawals, some of them were requestet in April. The amount is 2110€ :(.

They processed 4 day ago a withdrawal of 26€...

Why the complaints are not posted offically on you web site.

Thanks in advance.

Hi tobmasta, In the first instance you've chosen to play with a group that we have Blacklisted - we have limited sway over what happens with such groups.... I have however managed to establish a line of communication with this group and my contact has assured me earlier today that both complaints we have open against their properties will receive a full review next week. With regard to the status of your complaint - we are aware that other services post complaints publicly and allow players to duke it out with operators to resolve issues using public pressure to motivate a resolution without the site having to publicly intervene on behalf of either party. We find it far more effective to manage complaints privately and ensure that site management have the final say. That way, if a player is mistreated we ultimately come out in support of the player. As such all complaints are managed privately while the conversation is ongoing and the thread is published only at the conclusion of the discussion process. ThePOGG

Hi there,

ok i understand.

unfortunatley nothing happend so far.

Could you clarify something!?

Kindly regards

Christian

Hi tobmasta,

I've spoken to the operator and they've informed me that they'd arranged a "payment plan" with you and that the first instalment was paid yesterday.

Can you confirm the above?

Thanks,

ThePOGG

Hi tobmasta,

The operator informs us you've been receiving weekly payments. Can you confirm this?

Thanks,

ThePOGG

Hi tobmasta,

If we haven't heard from you by Friday the 8th of September I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

The casino payed me some money, but they have still 3711€ to pay me!!! it s so frustrating they promised me a lot of time to pay, but the didnt. Pleas help me in this matter. kind regards [EDIT]

Hi tobmasta,

When this complaint was open - 9 months ago! - we repeatedly tried to contact you to confirm that everything was progressing as you expected. We got no response. The figures you are now quoting are entirely out of line with the figures you submitted with your complaint. Is this the same issue? Is this a new withdrawal?

Thanks,

ThePOGG