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African Palace – Pending withdrawals processed

Ruling

Found for the Player - African Palace casino have strung us along for months, failed to meet payment promises and are now non-communicative. This is happening across a large number of complaints totalling to hundreds of thousands in value - we consider this group VERY high risk for players.

Read our African Palace Casino Review.

Player's Complaint

I am waiting already 5 month, every time i write them, i getonly excuses.

Read the casino review

2 Responses

ThePOGG
Mar 19, 2018

Hi Martin - welcome to ThePOGG.com!

Unfortunately your experiences mirror our own when contacting this operator and match those of the other half dozen complainants we are currently talking with about this group. While I'll contact the operator and see what we can find out for you the stark reality here seems to be that this group are struggling to pay players.

I'll revert to you when we have further information.

Thanks,

ThePOGG

ThePOGG
Apr 06, 2018

Hi Martin,

Unfortunately we've got seven different players all complaining about this group and over the course of the last 5 months we've been unable to make any significant progress with any of them.

The sad reality here is that we don't feel that our interventions are making any difference at this point and given that one of the complainants has been waiting on payment since January 2017 (!!!) and the operator's rep has not provided any explanation for the hold up of any of these payments - in fact we haven't had any new information on any of these complaints in over 6 weeks - we have no choice but to conclude that this operator is either struggling to meet its payment obligations or simply does not intend to pay.

At this point a warning has to be issued to other players about this group.

I'm sorry we couldn't be of more help this issue and if the operator do come back to us I'll ensure you are informed asap.

ThePOGG

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