Africasino - Responsible Gambling Act

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint

On the 30 April 2020 I sent an email to Africasino to close my account permanently as I felt gambling became a huge problem.

Please see attached email

Due to my problem I have managed to login again on the 23 May 2020.

They did not close my account as per my request.

I kept on playing ( compulsively) and again and again.

Now I am asking you the did not uphold their responsible gambling Act and this is a huge problem for Gambling Addiction.

I played on several days just depositing and could not stop. On the 18 June I managed to login again and deposit thousands.

I want my refund of R12000 deposits that I made after requesting them to permanently close my account.

Could you kindly assist as they did not abide by the Responsible Gambling Act.

I have send numerous emails trying to solve this problem without laying a complaint without any Answers back.

I thank you in advance

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