Africasino - Responsible Gambling Act
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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On the 30 April 2020 I sent an email to Africasino to close my account permanently as I felt gambling became a huge problem.
Please see attached email
Due to my problem I have managed to login again on the 23 May 2020.
They did not close my account as per my request.
I kept on playing ( compulsively) and again and again.
Now I am asking you the did not uphold their responsible gambling Act and this is a huge problem for Gambling Addiction.
I played on several days just depositing and could not stop. On the 18 June I managed to login again and deposit thousands.
I want my refund of R12000 deposits that I made after requesting them to permanently close my account.
Could you kindly assist as they did not abide by the Responsible Gambling Act.
I have send numerous emails trying to solve this problem without laying a complaint without any Answers back.
I thank you in advance
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