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Africasino - Responsible Gambling Act

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our AfriCasino Review.

Player's Complaint

On the 30 April 2020 I sent an email to Africasino to close my account permanently as I felt gambling became a huge problem.

Please see attached email

Due to my problem I have managed to login again on the 23 May 2020.

They did not close my account as per my request.

I kept on playing ( compulsively) and again and again.

Now I am asking you the did not uphold their responsible gambling Act and this is a huge problem for Gambling Addiction.

I played on several days just depositing and could not stop. On the 18 June I managed to login again and deposit thousands.

I want my refund of R12000 deposits that I made after requesting them to permanently close my account.

Could you kindly assist as they did not abide by the Responsible Gambling Act.

I have send numerous emails trying to solve this problem without laying a complaint without any Answers back.

I thank you in advance

Read the casino review

4 Responses

User icon
ThePOGG
June 19, 2020

Hi miley1212 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
June 26, 2020

Hi miley1212,

Do you have a record of the communication that you sent to request your self-exclusion?

Thanks,

ThePOGG

User icon
ThePOGG
July 2, 2020

Hi miley1212,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 10, 2020

Hi miley1212,

If we haven't heard from you by Friday the 17th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Miley1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Africasino
  • Curacao eGaming
  • Equinox Dynamic N.V.

June 19, 2020

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