Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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On the 30 April 2020 I sent an email to Africasino to close my account permanently as I felt gambling became a huge problem.
Please see attached email
Due to my problem I have managed to login again on the 23 May 2020.
They did not close my account as per my request.
I kept on playing ( compulsively) and again and again.
Now I am asking you the did not uphold their responsible gambling Act and this is a huge problem for Gambling Addiction.
I played on several days just depositing and could not stop. On the 18 June I managed to login again and deposit thousands.
I want my refund of R12000 deposits that I made after requesting them to permanently close my account.
Could you kindly assist as they did not abide by the Responsible Gambling Act.
I have send numerous emails trying to solve this problem without laying a complaint without any Answers back.
I thank you in advance
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Africasino - Responsible Gambling Act
Posted by Miley1212
June 19, 2020
Miley1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 19, 2020