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Africasino - Unpaid delayed win

Ruling

Resolved - A payment delay issue has been resolved and Africasino inform us that this player has been paid. The player is non-responsive.

Read our Africasino Review.

Player's Complaint

Hello im starting to get very cross all things considered...I have played on africasino for a while and (a) given them a lot of my hard earned money and (b) won a substantial amount on another occasion but due to their ridiculous verification process which i might add they made me repeat several times to support their unwillingness to pay i failed to get paid on that occasion to and revoked my payment and played down my balance. On this occasion i have remained steadfast and only just recently after once again repeating verification processes to the point of absolute ridiculous states they have finally said my win is approved...but this is nearly or over three weeks on. I'm sick to death of their customer service team fobbing me off when they feel fit driving me mad by speaking to me in german and giving me limited info on the timeframe of my payment.I want my money i won it fair and square without a bonus. please help me pogg.

Read the casino review

4 Responses

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ThePOGG
December 8, 2017

Hi LuckEstar - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are widely rogued and who as a standard won't discuss complaints directly with us. The likelihood with which we would be able to help you is low. Nevertheless I will contact the operator for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 5, 2018

Hi LuckEstar,

We have managed to get a response from the operator to this issue. They inform me that you've been paid. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
January 15, 2018

Hi LuckEstar,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2018

Hi LuckEStar,

If we have not had a response from you by Friday the 26th of January I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

LuckEstar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 8, 2017

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