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Agent No Wager - Not had refund

Ruling

Found for the Player - Despite our repeated efforts to contact Agent No Wager Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Agent No Wager Casino Review.

Player's Complaint

Was promised a refund of the above amount and have had no updates from the finance department despite all documents being approved.

Read the casino review

4 Responses

User icon
ThePOGG
February 14, 2021

Hi r19669h - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Agent No Wager do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Please define "very long time"?

Has the operator given a reason for non-payment?

You state "refund" rather than "withdrawal". Why is this a refund?

Thanks,

ThePOGG

User icon
R19669H
February 14, 2021

The team have informed me that I will receive a refund which I have the emails to back up. They have said that they are waiting for finance consistently without giving me any updates or a time line. I have been waiting since 20/01. The reason they are giving a refund is because 1. They shouldn’t be allowing me to gamble as I’m in the UK and 2. I am pet of Gamstop

User icon
R19669H
February 22, 2021

Do you know if the operator has been contacted? Thanks, [EDIT]

User icon
ThePOGG
March 21, 2021

Hi R19669H,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

R19669H consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent No Wager
  • Cerberlot N.V.

February 14, 2021

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