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Agent No Wager - Refund request
Ruling
Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.
Read our Agent No Wager Review.
Player's Complaint
I requested a refund of €9807
This is what I spent since asking agent no wager to close my account permanently. I received an email from them to say it will be closed permanently.
This didn’t happen and they allowed me to keep playing knowing I have this illness and mental state I’m in.
I want a refund but I also want justice.
I’ve sold my house due to this. I want to get them closed down it’s disgraceful.
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Agreement
swebby2906 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 23, 2023
Hi swebby2906 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Agent No Wager do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.
Sorry we cannot be of further help.
ThePOGG