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Agent No Wager - Self excluded multiple times

Ruling

Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

Read our Agent No Wager Casino Review.

Player's Complaint

I am a member of Gamstop and a UK citizen.

After signing up with an unlicensed casino in FortuneClock. I finally self excluded after huge losses.

I have since been allowed to open and lose on copy sites when I shouldn't have been able to open an account.

These include, Libraspins, Tropicslots, CaptainMarlin, AgentNoWager, crazystar, Harry's, RedLion, MrX, casino alpha, billionVegas, rich prize and maximum.

They are all clearly owned by the same parent company and as a blocked UK resident I shouldn't be allowed to open accounts as it is.

I'll accept the first one, but the repeated log ins.

More needs to be done on this. I can't be the only one

Read the casino review

1 Responses

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thepogg
September 21, 2021

Hi Chrisrupes - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Agent No Wager do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Sadly there is nothing we can do to assist you in this instance. When you choose to play with unlicensed operators, you will not received the same protections as you would from licensed operators. In this instance, even if you could prove absolutely that all these properties were owned by the same UBO, under they are either unlicensed or licensed in Curacao and neither would require them to carry over self-exclusions to any property other than the one it is requested at.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 13k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG

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Agreement

Chrisrupes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent No Wager
  • Cerberlot N.V.

September 19, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.