Agent Spinner - Account closed
Ruling
Declined - As this player has already played down their balance there is no case for us to make in the player's behalf.
Read our Agent Spinner Casino Review.
Player's Complaint
I deposit and got winnings. I made withdraw reguest. To avoid cancelling my withdraw i made 24 hours self-exclusion. When I try to login other casino, my account was permanently blocked by Agent Spinner. I asked reason and got mail. "Our casino decided this".. Now 10 mails after that is still last mail received. No reply when asked reason. I told that account closing without reason is not cheap thing and attached picture of game "Finn & swirly spin" and its 40 keys (times freespins activated).. Money used to get that far is not 10 or 20€...
First casino in my life where wrong things can be done and player is not informed why..
That is against any t&c and any countrys local laws.
Thanks.
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the casino review
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Hi timpezon - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Before we go any further - has your balance been paid out?
Thanks,
ThePOGG