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Agent Spinner - verification issues

Ruling

Resolved - Agent Spinner Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Agent Spinner Casino Review.

Player's Complaint

Hello,

10/03/2020 i made 100€ debosit in Agentspinner casino and I won 291,20€. I tried to make withdraw and it was cancelled. Also my account was blocked.

I got email where they asked me to send proof of payment and bank statement. I send. Then I got email that my account was verified but my account was still blocked.

Then I got blank full of questions. They asked how much I get salary, what is my job, do I rent houses. They asked me to send my payslip, bank statement, proofment of payment from my house wich I rent, ID-card and proofment of address. I send them all. My account was blocked.

Then they asked me to send phone bill for 3 months to them. I told them that I didn't pay my phone bill myself, so I can't send it to them. Their customer sercive said that they will forward this message to security team. About week after that customer service send me email where they asked that phone bill again. I gave them same answer as earlier.. My account is blocked.

Customer service can't answer me questions about security check what's going on. And they said that I can't get straight contact to security team.

What should I do? Is this Agentspinner casino working appropriametly?

Read the casino review

4 Responses

ThePOGG
April 16, 2020

Hi anthrax - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
May 8, 2020

Hi anthrax,

My understanding is that your payment has been processed. We would appreciate it if you could confirm when you have received your funds.

Thanks,

ThePOGG

ThePOGG
May 15, 2020

Hi anthrax,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
May 22, 2020

Hi anthrax,

If we haven't heard from you by Friday the 29th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Anthrax consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent Spinner
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

April 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.