Agent Spinner - Withdrawal missing
Resolved - Both the submitting complainant and Agent Spinner Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Agent Spinner Casino Review.
On 26 June 2020, I deposited a total of NZ$230 to www.agentspinner.com. I played a variety of online casino games and won a total of NZ$396.53. I then withdrew this entire amount.
The following Monday (29 June 2020), I returned to the Agent Spinner website. The website had deleted my entire transaction history and any records relating to my account.
I messaged Live Chat for assistance, as well as opening a complaint ticket – however, I have still not received a proper response to my complaint.
I have still not received the amounts owed.
Despite numerous attempts, Agent Spinner has still not returned the amounts owed to me. I have raised a number of complaints and I am yet to receive any cooperation further than being informed, “my complaint is being considered”.
Agent Spinner’s actions not only breach the terms between the player and the casino, but also have numerous alarming consequences for player safety and the integrity of the online casino industry.
The casinos failure to show the transaction history and betting history effectively misrepresents the amount that is owed to a customer. Whether by intention or negligence, this misrepresentation has resulted in an improper confiscation of money owed to me.
This [EDIT] also has a number of dangerous consequences for player safety. The casinos failure to show transaction and betting history prevents a player from assessing and reviewing their own betting history – I am sure the Malta Gaming Authority appreciate the difficulty this can cause for problem gamblers who have difficulty assessing their own actions.
I would be very grateful for any assistance you can provide in pressuring Agent Spinner to recover all playing records and properly return all amounts owed.
the casino review
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