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Agent Spins - 2k voided from 3k winnings after terms and conditions made at there discretion

Ruling

Found for the Casino - This player has received the maximum amount they were entitled to based on the terms of the bonus they accepted.

Read our Agent Spins Casino Review.

Player's Complaint

It's actually agent spins from the prism group.

I deposited 200 separate deposits won 3k and on withdrawel they sent me a email stating my 3k was now 1k due to them just deciding that's all I'm due there is nothing in the terms and conditions that states this. My name is not present in the email and it all seems very dodgy I'm actually scared they won't give me the 1k even as they seem so unscrupulous. Can u help me please I feel robbed.

Read the casino review

4 Responses

ThePOGG
July 23, 2020

Hi lady-ginger13 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Agent Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
August 11, 2020

Hi lady-ginger13,

Exactly how much have you deposited in total to Agent Spins?

Thanks,

ThePOGG

lady ginger13
August 12, 2020

At the time of the complaint it was 200 euros.

Which ment I should have got a x20 payout under there terms but they only paid out 1k.

ThePOGG
August 13, 2020

Hi lady-ginger13,

The term in specific is as follows:

"10.4. If the cumulative amount of a player's deposit is equal to or less than € 200, the player will be limited to withdrawing up to x10 the amount of the most recent deposit. The provision is also enforceable if additional deposits are made by the player with the aim to circumvent this clause."

Thanks,

ThePOGG

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Agreement

lady ginger13 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent Spinner
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

July 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.