– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Agent Spins - 2k voided from 3k winnings after terms and conditions made at there discretion


Found for the Casino - This player has received the maximum amount they were entitled to based on the terms of the bonus they accepted.

Read our Agent Spins Casino Review.

Player's Complaint

It's actually agent spins from the prism group.

I deposited 200 separate deposits won 3k and on withdrawel they sent me a email stating my 3k was now 1k due to them just deciding that's all I'm due there is nothing in the terms and conditions that states this. My name is not present in the email and it all seems very dodgy I'm actually scared they won't give me the 1k even as they seem so unscrupulous. Can u help me please I feel robbed.

Read the casino review

4 Responses

User icon
July 23, 2020

Hi lady-ginger13 - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. Agent Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
August 11, 2020

Hi lady-ginger13,

Exactly how much have you deposited in total to Agent Spins?



User icon
lady ginger13
August 12, 2020

At the time of the complaint it was 200 euros.

Which ment I should have got a x20 payout under there terms but they only paid out 1k.

User icon
August 13, 2020

Hi lady-ginger13,

The term in specific is as follows:

"10.4. If the cumulative amount of a player's deposit is equal to or less than € 200, the player will be limited to withdrawing up to x10 the amount of the most recent deposit. The provision is also enforceable if additional deposits are made by the player with the aim to circumvent this clause."



Leave a Reply

You must be logged in to post a comment.


lady ginger13 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent Spinner
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

July 23, 2020

United States country flag