AHTIGames - refund
Unresolved - This player has been unable to provide the relevant email to confirm whether they were told that their exclusion would be "permanent".<./p>
Read our Ahti Games Casino Review.
When registering with a provider i have been advised from GAMSTOP there are 5 details needed to match where gamstop stop you registering, they are as follows.
Only 4 out of the below 5 need to match advised by Gamstop
I have attached my driving licence and a recent bank statement to prove who I am.
4 of the 5 match my details that I registered with AHTIgames.
I registered with my middle name [EDIT].
Everyone calls me [EDIT], I didnt think at the time of Register of this problem. But my Full name is [EDIT], i have plenty of proof this is my name.
Gamstop did not mention to match Email atall in there criteria. But I have been made aware that this is the critera AHTIGames use apparently. So 3 of the 5 match my account with AHTI at the moment.
I am waiting for a document off GAMSTOP that shows these details as they had forgot to put middle names and missed out an email I registered on the 14th July on the document. Its was registered on the 14th of July though.
I am in process of getting these transcrips of the coversation from GAMSTOP also as proof
If a provider is registered with GAMSTOP by law they must use this criteria to stop problem gamblers and/or gamblers that have enrolled in GAMSTOP.
This provider (AHTIGames) let me register, by sending me a waifer/disclaimer to read and sign. Which inturned showed my Full name (Owen Richard Owen) with no trouble this was accepted, but a claim using my full name is against there terms. How can that be ok? I have proof of the waifer/disclaimer i signed and filled in. My name didnt match in this case also, but they accepted my full name??
Also ive never played on there network before, so how was I self excluded in the first place to need to fill in a Responsible Gambling Waifer/disclaimer??
I deposit £900 etc etc as I did register the email with Gamstop and then I have tried to approach them amicably, explaining there wrong doing etc but they are not accepting both valid reasons.
They have tried every way to get out of this by saying my first name does not match my real name. But i never use my first name
I have asked numerous times for my deposits to be refunded, to be told the same thing over and over that my first name doesnt match. But they accepted the disclaimer with my full name on it
I contacted them again recently to explain what the rules and regs of GAMSTOP are and showed them proof countless times of what gamstop said, proof of my enrolment in Gamstop and ask for my deposits back, refunded the full £900
They have in a nice way claimed im trying to fraud them. That my gamstop document is wrong, but its not my fault they didnt put my full name on the document and forgot the Email that was added in July
Now they have started to ignore my emails, so I am personally not getting anywhere trying to sort it out amicably.
Ive asked for my deposits back countless times over the last few days
Now Im getting ignored. Not answering my emails to them. I have kept proof of all emails that have been sent back and fourth.
Can you help please??
Please be advised AHTIGames are a sister site to Play Ojo
Skill on net
Wasnt on the list
the casino review
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