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Alf Casino - Delayed withdraws

Ruling

Found for the Player - Despite our repeated efforts to contact Alf Casino to discuss this issue we have received no relevant response from the operator.

Read our Alf Casino Review.

Player's Complaint

I registered this casino on 6.12.2021. I won with the welcome bonus 7488 euros. This casino advertises itself as a "quick casino" when it comes to payments. However, it has a limit of making only 500 euros withdraw at a time. Every withdraw should be processed in 3 days as they promise. Well, so far, after almost 1,5 months, I have only received 4000 euros of my winnings. At the moment I have been waiting for the latest withdraw 5 days and during December the time was over a week. So could you somehow help me to get my money faster as they promise?

Read the casino review

2 Responses

User icon
thepogg
January 21, 2022

Hi hoohoo - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
February 19, 2022

Hi hoohoo,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

hoohoo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Alf Casino
  • Curacao
  • Araxio Development N.V.

January 19, 2022

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