Resolved - All British casino have made procedural changes to ensure accounts remain closed for specified durations upon request and have returned this player's deposit. While not absolutely ideal, the player is also at fault given that they specifically requested that their account be reopened. As such this result - that voids all transactions with the casino - is a reasonable compromise.
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I deposited £50 at All British Casino on 19th July 2014 and went on to win £1000. I asked on 20th July 2014:
[Honest Gambler]ok thanks [All British Rep]. is there a self blocking system i can use until my withdrawal is in my bank?
[All British Rep] i will deactivated the gameplay for yoou
I do this at every casino I play at while waiting for a withdrawal to be processed, knowing I have a gambling problem and will need a system in place to stop me from reversing my winnings and losing them.
The only exception is Metro Play Casino because they don't put a reverse withdrawal money saving procedure on your account (they are brilliant by the way).
As you can see I asked for a block on my account (meaning not to be reversed (White bet Casino were brilliant at this for me). I honestly thought that what they had put on my account was an actual block that could not be reversed just by the player asking for it to be undone. Why would I ask for a system that could be reversed?
When your brain is in gambling mode you cant control what you are doing and they should be aware of this, and I made the step of saying I would need a block until my withdrawal is in my bank account. - unless they are completely non-savvy about gambling addictions, in which case they should NOT be operating.
I know I fell right into their hands, and they got what they wanted by not having to pay, but this cant be allowed to happen. I have been abused as a person with a mental illness (gambling addiction).
Their response to me (in their best English) was that I did not say in exact words, I have a gambling addiction. Incredible, I know! Below is what they said:
What you totally forget is your own responsibility. When you are aware that you have a problem with gambling then its most important to not play at all. What you forget as well is that you make the decision to unblock the gamplay block and cancel the withdraw AND play.
As you say, we have to take responsibilty by paying you back, I think that we are not the ones to blame in this case. If you would have said that you have issues with gambling, ok. But there is no sign of that.
Customer Service Team, All British Casino
Nowhere in their terms and conditions does it say that in order to have your account blocked for any reason, you must say in exact words, I have a gambling addiction. I do have screenshots of this, because if they were changed I have the date and time of when mine were saved.
I really do feel abused by these people. They didn't even have the decency to give me my deposit back!
I want my £1000 that I won fair and square into my bank account, and I am entitled to it. I have not done anything wrong apart from letting them know that I have a gambling problem, nor have I broken any terms and conditions.
If they continue to repeat the same text and show no negotiation, at least others can now see what they have done to me and I can hopefully help others not to get into this form of abuse, and stay clear of this casino and their group.
Please note that my username at this casino is also my email address, which is why I have not posted it.
Thanking you in anticipation The pogg.
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All British - Allowed play despite restrictions
Posted by Honest Gambler
September 22, 2014
Honest Gambler consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 22, 2014