All British Casino - 3rd party payment

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our All British Casino Review.

Player's Complaint

hi

i have this account for a while now and deposited over a period of 6 to 7 month i won £3000 on friday, the casino asked for me to provide id which was fine. i have provide all my id passport bank card utility bill as proof of address and bank statements....... the issue is that i have used my partners account to deposit the most recent deposit which was the one iwon the £3000 they are refusing to pay my winning and banned my account....... customer services asked me to provide my partners card details which i did and also a selfi with my partner holding his birth certificate and utiilty bills as proof of address ...... all provided ...... they trying to say ive brokes terms of using a card of third party but all rights were give to use partners account as my income goes in his bank too which i can provide too....... i have contacted gambling commision too and they said i have a very strong case as right were giving for me to use partners account.

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6 Responses

thepogg

November 1, 2021

Hi lovemykids2021 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

lovemykids2021

November 2, 2021

thanks i appreciate the help

thepogg

November 30, 2021

Hi lovemykids2021,

Have you submitted this complaint to eCOGRA?

Thanks,

ThePOGG

thepogg

December 11, 2021

Hi lovemykids2021,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

December 18, 2021

Hi lovemykids2021,

If we haven't heard from you by Friday the 31st of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

thepogg

December 18, 2021

Hi lovemykids2021,

If we haven't heard from you by Friday the 31st of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG