Found for the Casino - Asking to 'close' your account, even if you say 'forever' or 'permanently', is NOT a responsible gambling closure and does not offer the same protections.
Read our All British Casino Review.
I really would like your help with some of the casinos. This is a bit long winded but I will try my bet to explain.
I had an account opened with All british casino - I requested for this to be closed on the 29/9/2018 - this was done successfully - but account was permanently closed.
Now as was confirmed to me at the time and afterwards this should have closed all of my accounts across the same network.
Unfortunately they failed to do this and let me continue playing and depositing at each different site.
I have checked their terms and conditions and spoke to someone on chat support and both of these say that when I request closure on one site all casinos on the same brand will be closed. I have the terms and conditions stating this and I also have proof from chat transcript that this is the case. Now the amounts deposited and what im looking to be refunded are below
Yako - 4,183
Yeti - 2,943
Casinocasino - 2990
I should never have been able to continue playing and depositing and feel that have breeched their terms and safe gambling.
They have not protected me as a player.
When I reached out to them to make the complaint - they said that these rules about account closure do not apply to me as im in Ireland and not in the UK.
Again - no where in the terms and conditions does it state that these rules only apply for people in the UK.
I would really like your help getting my money back please.
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All British - Failed to close accounts
Posted by babsbh
August 25, 2021
babsbh consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 25, 2021