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All British – Verification to withdraw

Ruling

Resolved - The submitting complainant has become unresponsive to our request for an update so we assume they've managed to resolve this issue on their own.

Read our All British Casino Review.

Player's Complaint

I have given my Driving Licence, Bank card, Bank statement and letter from my council as, verification but the casino want to see proof of old cards and transactions from 2017, that I deposited with. I only have access to the account I'm using now but don't online bank.I don't have the older info therefore unable to withdraw, despite being able to fully verify myself.

Read the casino review

4 Responses

ThePOGG
Jun 16, 2019

Hi itsthepolice123 - welcome to ThePOGG.com!

Whether or not you use online banking should not make any difference here. Your bank will have these records and should be able to provide them to you on request and production of ID. All you need to do is go into your local branch.

Let me know when you've done this and I'll follow-up with the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jul 16, 2019

Hi itsthepolice123,

Have you provided the requested documentation?

Thanks,

ThePOGG

ThePOGG
Jul 23, 2019

Hi itsthepolice123,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jul 30, 2019

Hi itsthepolice123,

If we haven't heard from you by Friday the 9th of August I'll assume you've managed to resolve this issue on your own and close this complaint.

Thanks,

ThePOGG

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June 16, 2019