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All British – Verification to withdraw

Ruling

Resolved - The submitting complainant has become unresponsive to our request for an update so we assume they've managed to resolve this issue on their own.

Read our All British Casino Review.

Player's Complaint

I have given my Driving Licence, Bank card, Bank statement and letter from my council as, verification but the casino want to see proof of old cards and transactions from 2017, that I deposited with. I only have access to the account I'm using now but don't online bank.I don't have the older info therefore unable to withdraw, despite being able to fully verify myself.

Read the casino review

4 Responses

ThePOGG
Jun 16, 2019

Hi itsthepolice123 - welcome to ThePOGG.com!

Whether or not you use online banking should not make any difference here. Your bank will have these records and should be able to provide them to you on request and production of ID. All you need to do is go into your local branch.

Let me know when you've done this and I'll follow-up with the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jul 16, 2019

Hi itsthepolice123,

Have you provided the requested documentation?

Thanks,

ThePOGG

ThePOGG
Jul 23, 2019

Hi itsthepolice123,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jul 30, 2019

Hi itsthepolice123,

If we haven't heard from you by Friday the 9th of August I'll assume you've managed to resolve this issue on your own and close this complaint.

Thanks,

ThePOGG

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June 16, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.