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All Jackpots - Hungarian Address card not known to casino

Ruling

Player's Complaint

Dear ThePogg,

I have signed up to alljackpots casino with the username [REMOVE]csaforr[REMOVE] with the email address [REMOVE][email protected][REMOVE].

I have made a withdrawal request on the 29th of october. I have received a verification request two days later to which I have immediately sent identity and address verification documents. Later that day I have received an email again requesting the same documents. I contacted chat support and was told that my documents were already accepted and to ignore the second documents request. I still have the saved text from this chat. The documents sent in were namely my national ID card, and my Hungarian Address card. The latter is the official document for address verification in my country. It is issued by the documents department of the City Hall of my hometown. As is the ID card itself. The reason I am deatiling this so much, is the next day I have received an email that my address card is not accepted, and to send in a utility bill or bank statement.

I have then sent them a screenshot of my skrill/moneybookers account that I deposited from and showed them that my address is VERIFIED there. They are a financial institution as requested.

They also refused the accept this ignoring the fact that I have told them via chat that I receive no paper based utility bill or bank statement that shows my name and address as they want it to.

I really think they just are not familiar with the hungarian document, as they are refusing to accept a document issued by an EU government for the exact purpose of address verification.

Thanks,

[REMOVE]Csaba[REMOVE]

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1 Responses

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ThePOGG
November 5, 2014

Hi csaforr - welcome to ThePOGG.com!

Firstly apologies for the delay in posting this complaint. There was an unfortunate coincidental match of information between your account and another complaint I'm currently processing and a short investigation concluded that this was nothing more than a coincident.

All Jackpots have now approved your documentation and you should be free to withdraw :)

If you could let me know when you receive your withdrawal I'll close this complaint.

Thanks,

ThePOGG

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csaforr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 5, 2014

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