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All Jackpots- Misleading advertisement

Ruling

Found for the Casino - In our opinion the advertisement that the player received is compliant with good practice and not overtly misleading.

Read our All Jackpots Casino Review.

Player's Complaint

I received a email (which I am happy to forward) stating that I deposit and I receive 150% match and 10dollars free. I clicked the deposit now button was taken to where I deposited and then saw I was given that. I contacted live chat to which I was told that I was told in the email to read the terms and conditions and since I hadn't it was my fault I didn't know that 10 dollars was the min deposit ( I deposited 5 dollars) what bugs me is that nowhere does it tell me in the email that there is a min deposit. Nor does it warn me to read terms and conditions and when pointing that out they said that I am required to read the entire email before clicking the deposit now button. If u look at the email the terms and conditions button is nestled amongst the reinstall software/unsubscribe/forgot password so I argued the fact of them being completely clear about being told to read the terms and conditions first. I also argued that since the min deposit was not mentioned and I was not told to read terms and conditons then why after clicking the deposit link was I not warned that I was not depositing the minimum required deposit. I also asked to be emailed a copy of the transcript to further back up how they tried to pull the wool over my eyes to which they never did. I just want my 15 dollars that is outstanding had I been granted the bonus but I am actually wanting to hear ur opinion also to weather I was misled or are they right in how they have gone about advertising this offer. Thank u

[EDIT]

Read the casino review

3 Responses

ThePOGG
Apr 03, 2017

Hi Tess323 - welcome to ThePOGG.com!

Could you forward on the email your received to [email protected]?

Thanks,

ThePOGG

ThePOGG
Apr 05, 2017

Hi Tess323,

We've had a technical hiccup with our email notification system in the last few days and I just wanted to resend my last comment - could you forward the email you received to [email protected]?

Thanks,

ThePOGG

ThePOGG
Apr 07, 2017

Hi Tess323,

I've looked over the email you forward, the important section of which is included below:

In my opinion you don't have a case here. All bonuses come with terms and conditions, the link to the terms and conditions is included within the email in reasonably apparent layout, font and text size and in a location that is standard for all electronic businesses (the footer).

You may want to contact your local advertising standards body if you feel you've been misled, but unfortunately we couldn't do anything to help you in this instance.

ThePOGG

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