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All Slots - Casino doesn't verify the documents

Ruling

Found for the Casino - This ID that this player submitted had some substantially worrying issue and the player failed to provide evidence that they followed up with subsequent security requests. As such this case is found in favour of All Slots casino.

Read our All Slots Casino Review.

Player's Complaint

I've sent my documents numerous times including to the manager, but so far, they haven't been verified.

Read the casino review

8 Responses

User icon
ThePOGG
August 21, 2014

Hi gidnie - welcome back to ThePOGG.com!

I'll contact All Slots and see what I can find out.

ThePOGG

User icon
ThePOGG
August 25, 2014

Hi gidnie,

Apologies for the delay, I should be speaking to All Slots casino about this issue this week.

Thanks,

ThePOGG

User icon
ThePOGG
August 29, 2014

Hi gidnie,

I've heard back from All Slots and they've told me that they've not received the documents you're saying that you've sent.

Could you forward one of the emails you sent to [email protected] so I can pass them on?

Thanks,

ThePOGG

User icon
ThePOGG
September 1, 2014

Hi gidnie,

I've received your email and forwarded it on to All Slots casino. I'll feed back to you once I have more information.

Thanks,

ThePOGG

User icon
ThePOGG
September 9, 2014

Hi gidnie,

The problem appears to have been the file size of the attachment. The mail box at All Slots cannot deal with attachments larger than 2MB. Your ID files are 1.7MB and 1.9MB and as you've included them both in the same email that's a total of 3.6MB and not something that will be received by All Slots.

What I need you to do is send the files individually, one per email, to this email address - [email protected]

Let me know when you've done this and I'll follow up at my end.

Thanks,

ThePOGG

User icon
ThePOGG
September 24, 2014

Hi gidnie,

Can you forward on the emails you sent to [email protected] to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
September 26, 2014

Hi gidnie,

I'm afraid that none of the emails you've sent through show the sent to address [email protected] and none of them show a date after the 9th of September, when we'd identified what the issue with the submission of your documentation was.

I need you to forward on the email that you sent to [email protected] dated after the 9th of September. Presently I don't have any evidence that you've actually forwarded these documents and I do agree with All Slots that there are issues with the ID that you've already submitted.

ThePOGG

User icon
ThePOGG
October 3, 2014

Hi gidnie,

Without the above mentioned information I've nothing with which to move this case forward and as such will be closing in on Friday the 10th of October.

ThePOGG

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gidnie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 21, 2014

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