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Found for the Casino - The player used a payment method registered to someone else to deposit which is prohibited by All Slots casino terms.
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I have sent all requested documents containg id utility bills bank statements and signed authorisations documents and everytime i send all the required information i receive the same email telling me to provide the very documents i had just sent i go into the account and the live chat support tell me my funds are confiscated to security department im only nottified of this via live chat
Hi Jessica,
I've received feedback from the operator regarding this issue.
They state that you've used a card to deposit to your account that is not in your name. If that's the case this would directly contravene the following term:
"4.1.5 you are the true and lawful owner of the monies with which you deposit and wager at the Casinos. If using a credit or debit card, the name on the card MUST match the name you have used to register with the Casino, or your account may be suspended. In the event that your account is suspended, contact the Casino’s Customer Support for further instructions. Withdrawals made by bank wire or cheque will only be paid to the name registered with the Casino. If a debit or credit card has been used to deposit funds the name of the payee must correspond to the name registered on the card."
If the above is true there's nothing that we can do to help you in this case.
The operator inform me that they will return your deposit to the same card that made the payment, but that to do so they require you to submit photos of the front and back of the relevant card.
Thanks,
ThePOGG
Hi Jessica,
Have you managed to provide copies of your card and received the return of your deposit?
Thanks,
ThePOGG
Hi Jessica,
If we haven't heard back from you by Friday the 17th of February I'll assume you've managed to get your deposit returned and close this complaint.
Thanks,
ThePOGG
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi Jessica - welcome back.
In future you should use the same account to register complaints rather than re-registering under different details. For the record this is the same poster that submitted this complaint - http://thepogg.com/complaint/slotjoint-withdrawal/
I'll contact the casino and see what we can find out for you.
Thanks,
ThePOGG