All Slots - Confiscated winning funds

Hi Jessica - welcome back.

In future you should use the same account to register complaints rather than re-registering under different details. For the record this is the same poster that submitted this complaint - http://thepogg.com/complaint/slotjoint-withdrawal/

I'll contact the casino and see what we can find out for you.

Thanks,

ThePOGG

Hi Jessica,

I've received feedback from the operator regarding this issue.

They state that you've used a card to deposit to your account that is not in your name. If that's the case this would directly contravene the following term:

"4.1.5 you are the true and lawful owner of the monies with which you deposit and wager at the Casinos. If using a credit or debit card, the name on the card MUST match the name you have used to register with the Casino, or your account may be suspended. In the event that your account is suspended, contact the Casino’s Customer Support for further instructions. Withdrawals made by bank wire or cheque will only be paid to the name registered with the Casino. If a debit or credit card has been used to deposit funds the name of the payee must correspond to the name registered on the card."

If the above is true there's nothing that we can do to help you in this case.

The operator inform me that they will return your deposit to the same card that made the payment, but that to do so they require you to submit photos of the front and back of the relevant card.

Thanks,

ThePOGG

Hi Jessica,

Have you managed to provide copies of your card and received the return of your deposit?

Thanks,

ThePOGG

Hi Jessica,

If we haven't heard back from you by Friday the 17th of February I'll assume you've managed to get your deposit returned and close this complaint.

Thanks,

ThePOGG