All Slots – Confiscated winning funds

Ruling

Found for the Casino - The player used a payment method registered to someone else to deposit which is prohibited by All Slots casino terms.

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Player's Complaint

I have sent all requested documents containg id utility bills bank statements and signed authorisations documents and everytime i send all the required information i receive the same email telling me to provide the very documents i had just sent i go into the account and the live chat support tell me my funds are confiscated to security department im only nottified of this via live chat

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4 Responses

ThePOGG

Jan 14, 2017

Hi Jessica - welcome back.

In future you should use the same account to register complaints rather than re-registering under different details. For the record this is the same poster that submitted this complaint - http://thepogg.com/complaint/slotjoint-withdrawal/

I'll contact the casino and see what we can find out for you.

Thanks,

ThePOGG

Jan 23, 2017

Hi Jessica,

I've received feedback from the operator regarding this issue.

They state that you've used a card to deposit to your account that is not in your name. If that's the case this would directly contravene the following term:

"4.1.5 you are the true and lawful owner of the monies with which you deposit and wager at the Casinos. If using a credit or debit card, the name on the card MUST match the name you have used to register with the Casino, or your account may be suspended. In the event that your account is suspended, contact the Casino’s Customer Support for further instructions. Withdrawals made by bank wire or cheque will only be paid to the name registered with the Casino. If a debit or credit card has been used to deposit funds the name of the payee must correspond to the name registered on the card."

If the above is true there's nothing that we can do to help you in this case.

The operator inform me that they will return your deposit to the same card that made the payment, but that to do so they require you to submit photos of the front and back of the relevant card.

Thanks,

ThePOGG

Feb 01, 2017

Hi Jessica,

Have you managed to provide copies of your card and received the return of your deposit?

Thanks,

ThePOGG

Feb 13, 2017

Hi Jessica,

If we haven't heard back from you by Friday the 17th of February I'll assume you've managed to get your deposit returned and close this complaint.

Thanks,

ThePOGG