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All Slots - Didn't pay me

Ruling

Resolved - The player is non-responsive to our requests for further information and as such we assume they've managed to resolve their issue.

Read our All Slots Casino Review.

Player's Complaint

I submitted documents for verifying on the 28/12/17. 10 days later I questioned in chat when my documents would be approved. Twice they gave me timelines they didn't keep and now they say my password is incorrect and they won't send a reset password link. Have screenshots of pending documents and conversations.

Read the casino review

5 Responses

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ThePOGG
January 11, 2018

Hi Sketchyboii - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2018

Hi Sketchyboii,

I've spoken to AllSlots about this issue. Apparently they're still waiting on copies of your card ending 6438 (both front and back). You need to upload this inside your casino account. If you could do that and let us know I'll follow up with the operator.

They've also advised that their last communication with you resulted in your password being reset and you left the Live Chat before the agent could confirm that you'd managed to reaccess your account. As such if you're struggling to access your account you should contact support again.

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2018

Hi Sketchyboii,

Have you submitted the requested documentation?

Thanks,

ThePOGG

User icon
ThePOGG
February 12, 2018

Hi Sketchyboii,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 19, 2018

Hi Sketchyboii,

If we haven't heard from you by Friday the 2nd of March I'll assume you no longer need our help and close this complaint.

Thanks,

ThePOGG

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Agreement

Sketchyboii consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 11, 2018

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