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All Slots – Payout refused


Resolved - After submission of this complaint this player became non-responsive. As such we assume that the player managed to resolve this issue without our intervention.

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Player's Complaint

Refused and Locked account due to breached t&c more than one person in household has an account. When opening account if email has already been used it does not allow you to open account. Why then does it not do the same when address has been used?? Only when I win this money fair and square the security department has found the breach. They knowingly opened the account to received deposits and only when large win was won they locked account.

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3 Responses

Dec 11, 2016

Hi tabone - welcome to!

Before I go any further, are you acknowledging that you are the second person in your household to open an account?



Dec 19, 2016

Hi tabone,

I need a response to the above question before I can move this issue forward.



Jan 02, 2017

Hi tabone,

If we haven't heard back from you by Friday the 6th of January I'll assume you no longer want our help with this issue and close this complaint.



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