All Slots - Refusal of payment

Hi poklens - welcome to ThePOGG.com!

I'll contact All Slots casino and see what I can find out for you.

Thanks,

ThePOGG

Hi poklens,

To keep you informed - my contact with this group is on holiday and will return at the end of this month. At that time I will pursue this issue further.

Thanks,

ThePOGG

Hi poklens,

Can you confirm your username and email address at All Slots casino? The email address you've provided isn't returning any account?

Thanks,

ThePOGG

Hi poklens,

I need you to confirm your username and email address at All Slots casino or there's nothing further I can do to help you.

Thanks,

ThePOGG

Hi poklens,

I'm currently waiting on a response from the operator. I'll get back to you when I have more information.

Thanks,

ThePOGG

Hi poklens,

I've spoken with All Slots regarding this issue. They inform me that your account has been linked to another account. Before this issue can move forward they need you to:

1) provide an explanation regarding why your account would be linked to another player account and who this other individual is.

2) send photos/scans of your verification documents (a utility bill dated within the last 3 months and your photo ID) to [email protected].

Thanks,

ThePOGG

Hi poklens,

While I haven't been given the precise details, I can say that if you're account has been tied to another it means that you've been accessing the casino via the same computer or same IP address as someone else - there will need to be an explanation for that otherwise there won't be any possibility of receiving your funds.

Thanks,

ThePOGG

I've discussed this issue further with AllSlots. They've described the various factors and evidence they have to link this player's account to other accounts. If they have what they say they have (I have not seen the actual evidence) then I would unquestionably support the decision not to pay.

As things stand, as I have not seen the evidence and the player denies any association with any other accounts I've got 2 parties with totally different stories and nothing on which to draw a conclusion. As such this complaint will be marked 'Unresolved'.

ThePOGG