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All Slots - Withheld funds

Ruling

Found for the Casino - All Slots casino furnished us with evidence linking this player's account with several other accounts. As such ThePOGG.com is withdrawing from representation of this player.

Read our All Slots Casino Review.

Player's Complaint

I have became customer of all slots casino on 30 June 2014. I have made since then 6 deposits of a total amount of 2400 €. The last deposit was of 800 € (on 28.07. 2014) on which I have received a bonus of 40%. After playing, my final balance was 5000 € ( I have complied with all regulations for the bonus). I didn't withdraw the money and left them in my account in order to play some more in the future. At one point of time my balance became 4500 €. On 24.09.2014 I wanted to play again but couldn't log in because my account was locked. I talked to live chat to see what happened and they told me that my account was closed and it will remain closed due to some " discrepancies" that the security team found. I couldn't find any more details and I asked them what will happen with my balance and they said that the balance will be lost.

There are several problems here. First, my account (with a balance of 4500 €) was closed with no further notice. It is so frustrating not even being informed that your account is closed and money confiscated.

Second, I can’t figure out what kind of “discrepancies” the security team found since they never asked me to send any kind of documents. I have checked for this kind of request; the only mail I found was one telling me to confirm my phone number.

As a resolution to this case, I would like them to take this case seriously and conduct a thorough investigation regarding my account and come up with plausible reasons for closing it and confiscating the money. Also, I would like to receive my deposits back, because if there was any "discrepancy" with my account, there should have been same "discrepancy" when I deposited.

P.S. I have also made several complaints with the Lotteries and Gaming Authority from which the casino got its license, but it's been 2 months and still didn't received any answer from them, just that they will look into the matter. Last month I tried to contact them again but with no luck.

Thanks for listening!

[EDIT]

email: [EDIT]

casino username: [EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
December 1, 2014

Hi ElenasSok - welcome to ThePOGG.com!

I'll contact All Slots and see what I can find out.

Thanks,

ThePOGG

User icon
ThePOGG
December 18, 2014

All Slots casino have provided significant information that connects this account with several other accounts. Whether this is through operation of multiple accounts or players working as part of a syndicate, this is clearly prohibited at all online casinos. As such this complaint will be closed as ‘Found for the Casino’.

ThePOGG

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Agreement

ElenasSok consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 1, 2014

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