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All Wins – Casino break rules

Ruling

Declined - As stated in our Complaints FAQ we do not contest losses based on lack of license alone. If your government cannot enforce their laws we can't either.

Read our All Wins Casino Review.

Player's Complaint

Hi. ​​​​​

I contact you regarding my playing with you and your sister pages.

I have a serious gambling addiction and have struggled with it for a while. In Sweden I have asked for suspension completely from games. After being completely suspended and game-free in Sweden for a while, my playing began again.

This is after I received the majority of emails and offers from various casinos within your group during the spring of 2019. Which triggered me to relapse into my addiction.

I opened an account with White Lion, which had a Swedish-speaking website that is considered to be aimed at Swedish players.

Since I have an addiction basically, my deposits escalated, while the casino gave me various rewards and bonuses for my deposits. In just a few days I had lost a sum of 10,000 euros. More than 100,000 Swedish kronor. I then contacted the casino and told about my addiction and how sorry I was. The casino did not want to help me in the form of any deposit back. They helped me block me related to gambling addiction 13 / 8-2019

Shortly after that, I was able to continue playing at another casino in the same group that had also sent me emails about offers. This website was also in Swedish and the support spoke Swedish. My addiction, which was then fully active, led me to play again equal amounts. The casino was a sister site to white lion, with the same license. had chosen to notblock me even though my problem was noticed by white lion on 13/8.

Allwins, like White Lion gave me various bonuses and rewards for my deposits and I became "VIP". After a few days, I chose to contact the support again and report my abuse. This time too, the casino did not want to help me get my money back, but blocked me again.

After that, I received diary email from Casino Dingo, which is owned by the same group. They offer me bonuses and try to get me to play with them.

The Swedish Gaming Act, which was introduced in 2019, does not allow a casino without a Swedish license to target Swedish players. It is not allowed by the Casino to market itself in Sweden, send email to Swedish players, it is not allowed to distribute bonuses or rewards to Swedish players.

As a Swedish player, I have fulfilled my duties towards Swedish laws and regulations. I have followed the laws and regulations of Curacao.

The casino has directly violated the laws that exist to protect Swedish players. Nor have they shown any responsibility to protect players against an addiction. On the contrary, they encourage more games.

The casino's actions, lack of respect and violations of the law have triggered a gambling addiction again and big money has been lost, which in turn creates immediate problems in the everyday life of the vulnerable player.

What I am saying now is the whole truth, several players have been exposed to the same thing with the same casino. Sweden has chosen to review and investigate the information. The result turned out to be true. The companies have broken the laws and have not respected the players. In December, a Swedish decision was made that TOPIA SULUTIONS is prohibited from providing games in Sweden. with immediate effect.

Assuming that as a player I have been exposed by the company and suffered consequences of the companies' actions, I am entitled to and I immediately request all my deposits back from Allwins Casino.

none of the casinos want to answer me or confirm my complaint / request. have contacted them several times via chat and email.

Read the casino review

1 Response

ThePOGG
Jan 08, 2020

Hi tilda1234 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. We do not contest losses based on lack of license alone. If the Swedish government cannot stop this group from accepting Swedish players illegally the chances of the operator handing back money because we ask them to is nil.

With regard to the Curacao license - this license does not require self-exclusions to carry over to other properties on the license. A self-exclusion applies only to the property it is requested at.

Finally it sounds as if you might find our free Responsible Gambling app BetBlocker useful. This app will allow you to restrict your internet capable devices from accessing over 7k gambling operator websites including this one.

Sorry we cannot be of further help!

ThePOGG

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Agreement

tilda1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All Wins Casino
  • Curacao eGaming
  • Topia Solutions N.V.

January 7, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.