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All Wins - reducing withdrawal amount

Ruling

Found for the Player - Despite our repeated efforts to contact AllWins Casino to discuss this issue we have received no response whatsoever from the operator.

Read our AllWins Casino Review.

Player's Complaint

my current balance is around 19400 eur .I put threw a withdrawal of 4900 as I already withdrew 100 eur .

to receive a email offering me a one off payment of 6000 eur in exchange for my account balace 19400 eur or 1000 eur a week .

I do not wish to have either .I wish to withdraw 5000 eur every 30 days as per t&cs .

but the manager isnt happy with this and will only send me 1000£ for every withdrawal.

I've ask to speak to his superior but been totally ignored on this subject .

I have not had a issue with any other casino owned by topia so I can only assume he is being incredibly difficult. The managers name is [EDIT].

Read the casino review

5 Responses

User icon
ThePOGG
January 17, 2020

Hi royco85 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. All Cash Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2020

Hi royco85,

I've spoken to AllWins Casino regarding this issue. My understanding is that €1600 has been paid, that there is a €3400 withdrawal pending and that the intend to honour the €5k every 30 days as stated in their terms. Can you please confirm as you receive your funds?

Thanks,

ThePOGG

User icon
Royco85
February 4, 2020

hi

allwins have yet again cancelled my 3400 eur withdrawal and changed it to 500 eur.

regards

User icon
Royco85
February 12, 2020

for the last 30days Ive only received 2400 eur .Them stating that THEY can choose to withdraw any amount up to 5000eur .So I dont really no where I'm at atm .

User icon
ThePOGG
March 3, 2020

Hi Royco85,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Royco85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All Wins Casino
  • Curacao eGaming
  • Topia Solutions N.V.

January 17, 2020

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