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AllBritish - Breach of deposit limits

Ruling

Resolved - Both the submitting complainant and AllBritish Casino have informed us that this issue has been resolved and the player has received their funds.

Read our AllBritish Casino Review.

Player's Complaint

I increased my deposit limit from £150 per month to £500 per month.on Thursday 5th March 2020 I received an email confirming this update.However from Friday 6th March until Sunday 9th March I have been able to deposit a total of £900. I had already deposited £150 in March prior to updating my limits so I thought I would only be able to deposit a further £350.

Surely this is breach of limits as I could still deposit more today if I wish

Read the casino review

4 Responses

ThePOGG
March 9, 2020

Hi cazza247 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
March 10, 2020

Hi cazza247,

AllBritish have informed us that you have not yet went through their internal complaints procedure. Please contact them as they are willing to review the issue for you and if after that you are still unhappy let us know.

Thanks,

ThePOGG

cazza247
March 11, 2020

First email from them yesterday at 10:52am confirming they are looking into the matter. 2nd email at 12:30pm confirmed my limits.

3rd email at 12:42pm just said withdrawal request. Then a 4th email sent at 13:09pm was a bit long winded which basically said due to a singular technical error I was allowed to bet more than my £500 limit. A paragraph was a bit cheeky which said why did you bet more than you should have. They have reset my limits to £500 but apparently I need to contact them before i can deposit next month as deposit option will remain disabled till I speak to them.

I honestly believe it is only being escalated this quickly due to your involvement.

You guys do an amazing job and already got me money back last year with another operator.

ThePOGG
March 13, 2020

Hi cazza247,

Thanks for letting us know you have received your funds - it is appreciated!

ThePOGG

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Agreement

cazza247 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.