AllBritish - Non-payment
Ruling
Found for the Casino - After submission of this complaint the player became non-responsive to our attempts to discuss the issue.
Read our AllBritish Casino Review.
Player's Complaint
They offered me some complimentary spins which I did and after doing the full wager came out £12 up. I went to withdraw but I had to withdraw £20 or more so I deposited 10 and withdrew 22.
The next day I received an email saying they have voided my winnings and I can't even remove my own £10 without wagering once ( so if I won £5 I would have to add money again to withdraw but then have to wager that to?) They have been so unhelpful and they will not give me my money back.
Cheers
[EDIT]
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Hi Dannytruelove - welcome to ThePOGG.com!
I've edited some of the accusations you made in your complaint out as they are non-helpful to trying to resolve the issue and we do clearly state that you shouldn't use the type of language you've used when submitting a complaint.
Before I can go any further with your issue I need to know a couple of things.
Firstly I need your username and the email address you use at AllBritish casino.
Secondly I need to understand why your winnings were voided. My suspicion would be that you exceeded the maximum allowed bet while completing the wagering requirement.
Finally, most casinos carry a 1x turn over on any deposits made as both an anti-fraud prevention method and to ensure they recoup some of the fees that they have to pay for the deposit/withdrawal transactions. I may be able to get that waived in this instance, but I can't guarantee it.
Thanks,
ThePOGG