AllBritish - Opened account when self-excluded
Ruling
Resolved - Both the submitting complainant and AllBritish Casino have confirmed that this issue has been resolved and that the player has been paid.
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Player's Complaint
Hi.
The 22.05.19 I opened an account at allbritishcasino. Unfortunately, I have had and I’m still having problems with gambling. Over the next couple of months I kept on playing until I reached an aprox 1.500£ loss and I finally asked to be self-excluded the 09.08.19.
Incidentally I recently found that this casino belongs to a group that I earlier (10.09.14) self-excluded from (screenshot attached). I just have confronted them with this, and they will not admit that I at the time informed them about my gambling problems. The attached screenshot shows in writing the opposite.
Email-correspondanse is attached.
Regards,
[EDIT]
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Hi casinobjo - welcome to ThePOGG.com!
As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Moving on to your case specifically:
i) When closing your previous account did you clearly inform the operator that the reason for the account closure was problem gambling?
ii) Did you use the same details when registering with AllBritish Casino?
Thanks,
ThePOGG