AllBritish – Withdrawal and verification
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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On Monday the 7th of September I signed up to all British casino, I won and tried to make a withdrawal. However, I was unable to do so successfully.
I called the casino and spoke to a customer service agent who advises that I needed to send in verification details in order to receive the funds (passport, bank card, 3 months statements and a letter with my address) which I did. After the casino received these documents I was then advised that the casino would like further documentation, (payslip and yet another bank statement) So I sent this in also. I spoke to customer service via live chat (which I do have a copy of the transcript) and was told that my documents was proofread and was sufficient. My account however is still not verified and my withdrawal still has not been processed.
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