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AllBritish – Withdrawal and verification

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our AllBritish Casino Review.

Player's Complaint

On Monday the 7th of September I signed up to all British casino, I won and tried to make a withdrawal. However, I was unable to do so successfully.

I called the casino and spoke to a customer service agent who advises that I needed to send in verification details in order to receive the funds (passport, bank card, 3 months statements and a letter with my address) which I did. After the casino received these documents I was then advised that the casino would like further documentation, (payslip and yet another bank statement) So I sent this in also. I spoke to customer service via live chat (which I do have a copy of the transcript) and was told that my documents was proofread and was sufficient. My account however is still not verified and my withdrawal still has not been processed.

Read the casino review

4 Responses

ThePOGG
Sep 15, 2020

Hi chelly28 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Sep 25, 2020

Hi chelly28,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Oct 02, 2020

Hi chelly28,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 08, 2020

Hi chelly28,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

chelly28 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All British
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

September 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.