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AllWins - Withdraw

Ruling

Resolved - This player has become non-responsive to our repeated requests for updates. As such we assume they've managed to resolve their issue without our intervention.

Read our AllWins Casino Review.

Player's Complaint

Hi there an needing some help I deposited on all wins casino on Saturday 23rd of November I did quite few through the moring and won 2500 euros so I put in withdraw 2500 got an email day later saying they need docmenats which I have sent I still continued to deposit money on there website why's this withdraw was pennding on sending emails to see how long they would take for my withdraw and wasent getting no emails back so I was back and forth to live chat telling me to wait then on wedensday i did phone vercation then on Thursday I got email saying my funds had been approved in the Thursday thought great still sending more emails as it said pending so over weekend I spoke to live chat again they said it would be done Monday by finace team the it's 1 to 5 days then this afternoon I get an email now saying my docmeants aren't clear enough bere in mind the Email they sent me Thursday said been approved I've been putting 100s on all week as well now saying need resend it all ivy been in bank got every thing they need and will resend but feel like there trying not to pay me so frustrating as they don't reply to u unlees they need u they don't have a problem with me depositing every day i have all stuff they sent me on my phone plz can u help thanks [EDIT]

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4 Responses

ThePOGG
December 3, 2019

Hi kenty87 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 13th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
December 12, 2019

Hi kenty87,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
December 20, 2019

Hi kenty87,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
December 29, 2019

Hi kenty87,

If we haven't heard from you by Friday the 10th of January I'll assume you have managed to resolve this issue on their own and close this complaint.

Thanks,

ThePOGG

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Agreement

kenty87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All Wins Casino
  • Curacao eGaming
  • Topia Solutions N.V.

December 3, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.