ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Amazon Slots - Winnings and initial deposit forfited and account closed

Ruling

Declined - As Amazon Slots officially appointed ADR is already reviewing this issue we are required to decline further involvement in this issue.

Player's Complaint

Dear sir/madam.

My name is [EDIT]

username: [EDIT]

Address: [EDIT].

D.O.B: [EDIT]

I write to you in regards to my account being terminated and my winnings as well as my initial deposit being forfeited as a result on Amazon Slots online casino owned by Jumpman gaming

Previous communication with one of their support staff suggested it may have been due to my wife's credit card being used to make the initial deposit. Although I now understand this is violation of their terms, I would like you to know that this was an honest mistake on my part.

Please allow me to explain;

My first and second attempts with two of my cards (registered in my name) failed.

I then attempted a third deposit not realising it was my wife's card I was using. This deposit was accepted and it was only until I started playing, did I realise this error. I would like to point out out that at the time of submitting my wife's card details. I was not asked to input the card holders name otherwise this mistake would have been avoidable.

In an attempt to correct my mistake, I later deleted my wife's card and added my own card.

Now I do understand that Amazon Slots have every right to protect their business from any suspected fraudulent activity but I can assure you, in this instance, it is most definitely not the case.

I am are working man, with a working mans income. My winnings would make a significant impact to my life.

I need you to know that not only do I feel tremendously aggrieved by this whole experience but cheated too. I really cannot understand or for that matter believe, that Jumpman Gaming - a major player in the online gaming community and UKGC regulated company would stoop to such seemingly underhand measures.

I can be contacted either by reply to this email, or at [EDIT] or by phoning [EDIT].

Kind regards

[EDIT]

p.s.I have sent a written request since the time my account was closed to Amazon Slots and they have refused to review their decision. I can forward a copy of the email should you so wish. I have also filed a dispute resolution form with their ADR eCogra

Read the casino review

1 Responses

ThePOGG
March 20, 2017

Hi azeemay - welcome to ThePOGG.com!

Unfortunately there's not going to be anything we can do to help you in this instance. We are a UKGC accredited ADR and as you have already submitted this complaint to Amazon Slots appointed ADR we have to defer the case to them.

Sorry we can't be of more help,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

azeemay consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 20, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.