Amazon Slots - Winnings and initial deposit forfited and account closed

Ruling

Declined - As Amazon Slots officially appointed ADR is already reviewing this issue we are required to decline further involvement in this issue.

Player's Complaint

Dear sir/madam.

My name is [EDIT]

username: [EDIT]

Address: [EDIT].

D.O.B: [EDIT]

I write to you in regards to my account being terminated and my winnings as well as my initial deposit being forfeited as a result on Amazon Slots online casino owned by Jumpman gaming

Previous communication with one of their support staff suggested it may have been due to my wife's credit card being used to make the initial deposit. Although I now understand this is violation of their terms, I would like you to know that this was an honest mistake on my part.

Please allow me to explain;

My first and second attempts with two of my cards (registered in my name) failed.

I then attempted a third deposit not realising it was my wife's card I was using. This deposit was accepted and it was only until I started playing, did I realise this error. I would like to point out out that at the time of submitting my wife's card details. I was not asked to input the card holders name otherwise this mistake would have been avoidable.

In an attempt to correct my mistake, I later deleted my wife's card and added my own card.

Now I do understand that Amazon Slots have every right to protect their business from any suspected fraudulent activity but I can assure you, in this instance, it is most definitely not the case.

I am are working man, with a working mans income. My winnings would make a significant impact to my life.

I need you to know that not only do I feel tremendously aggrieved by this whole experience but cheated too. I really cannot understand or for that matter believe, that Jumpman Gaming - a major player in the online gaming community and UKGC regulated company would stoop to such seemingly underhand measures.

I can be contacted either by reply to this email, or at [EDIT] or by phoning [EDIT].

Kind regards

[EDIT]

p.s.I have sent a written request since the time my account was closed to Amazon Slots and they have refused to review their decision. I can forward a copy of the email should you so wish. I have also filed a dispute resolution form with their ADR eCogra

Read the casino review

1 Responses