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I am lodging a formal, substantiated complaint against the casinos amok, refuel, and mountgold (Infiniza) due to numerous violations of their own Terms and Conditions and Subsidiary Legislation 538.08.
ThePOGG derives its jurisdiction and authority from the Malta Gaming Authority Directive 5 of 2018, the Gaming Player Protection Regulations Subsidiary Legislation 538.08, and the Gaming Act, Chapter 538 of the Laws of Malta. As such, ThePOGG is duly authorized and empowered to scrutinize infractions of the Gaming Player Protection Regulations, Subsidiary Legislation 538.08.
Consequently, a thorough review is both logically and consequentially mandated to ascertain whether the Terms and Conditions cited in this complaint are in violation of the Consumer Affairs Act (Articles 44 to 55) of Malta, as would be indicated by infringements of Article 10 and 11 of Subsidiary Legislation 538.08.
PS: This information may be of interest to ThePOGG. With the approval of the MGA, I filed a complaint with the MCCAA in March 2023. In my complaint, I extensively elucidated that it constitutes a breach of Maltese law (Malta Consumer Protection Act) when casinos register and allow players from these countries (Switzerland, Austria, Germany...) without the requisite authorization or license. The MCCAA upheld my complaint at the end of July. I trust there is no need for me to expound on the potential implications of this decision for the Maltese gambling market.
I would be happy to provide ThePOGG with my detailed, well-founded complaint against the Infiniza casinos and the decision of the MCCAA in PDF format. Thank you for reaching out and for your subsequent handling of my complaint.
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Amok Casino - Numerous breaches of the T&C
Posted by dragimius
September 8, 2023
dragimius consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 8, 2023