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Amok Casino - Withdrawal


Resolved - Amok Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Amok Casino Review.

Player's Complaint

On September 27, I made a withdrawal of 110 euros, but have not received any money in my bank account yet. on Amok casino's site it still says initialised on the outlet. I have been in contact with their own support every day and they say that the problem has been forwarded for review, which is bullshit as everyone gives me different info and seems unaware of my case on the site. I have also not received an update via email as they promised to do.

Read the casino review

4 Responses

User icon
October 15, 2023

Hi younox - welcome back!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Infiniza Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

We'll contact the operator and see what we can find out for you.



User icon
October 22, 2023

Hi younox,

The operator informs us that the funds were returned to your account on the 11th of October. Can you confirm?



User icon
October 29, 2023

Hi younox,

I'm following-up on the above?



User icon
November 5, 2023

Hi younox,

If we haven't heard from you by Friday the 17th of November we will assume you no longer need our assistance and close this complaint.



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younox consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amok Casino
  • Malta Gaming Authority
  • Infiniza Limited

October 11, 2023

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