Amunra - 220€ Withdrawal Stuck
Ruling
Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Amunra Casino Review.
Player's Complaint
Hello The Pogg, I recently joined this casino. I have made a withdrawal of 220€. I made Bank transfer withdrawal in first, this got rejected due to know specific reason. So instead they have told me to withdrawal my balance to skrill, to let you know. I have made also a skrill deposit and this skrill account is also fully verified. I try to stay in contact with the support or financial department, but I miss the communications here. The problem that accurred is that they have told me to withdrawl the balance to my skrill, but when I'm going to there withdrawal page the option of Skrill withdrawal is not there. not to mention I have waited also 3 days to get a notification that my bank transfer withdrawal got rejected. I'm hoping you are able to help me to solve my issue I have won this money fair and square and did not breach any terms
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Hi onlyoneunit - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG