Amunra – Accidentally cancelled bonus
Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.
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I was playing the 2nd deposit bonus in Amunra-casino with my phone. I had deposited 400€(+300€ bonus) and was lucky to win and my balance was somewhere around 3000€ when I went to check how much more I had to wager.
I had wagered around 52%. (11 000€/21 000€). I was scrolling through the page with my phone when I accidentally pressed "cancel bonus"-button. That was pure accident and it deleted my bonus with just one touch. I went instantly to live help to ask about this and chatted about 30 minutes before I was told that the bonus is cancelled and this is final decision.
For me this was unbelievable. That should definitely never happen with just one touch.
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