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Amunra - after set cooling-off period a still receive promotional email

Ruling

Declined - There do not appear to be any funds in contention with this issue. As such this is not an appropriate issue for ADR review.

Read our Amunra Casino Review.

Player's Complaint

After setting a cooling-off period I still receive promotional email.

And even after when I unsubscribe my self I also received the promotional email.

Regards,

Read the casino review

1 Responses

User icon
ThePOGG
December 1, 2020

Hi 2204 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Firstly - the operator would only be required to remove you from promotional mailing lists where you were self-excluded. A cooling-off period/time out of less than 6 months would not result in the cessation of promotional emails.

As to the unsubscribe request, if the operator has not honoured this request we would suggest that you should contact them directly and inform them that if you receive further promotional communications you will report them to the regulator. As there are no funds being contested, this is not a suitable issue for ADR review.

Thanks,

ThePOGG

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Agreement

2204 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 1, 2020

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