Amunra - Casino doesn't process my winning so far!
Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Amunra Casino Review.
Hello, I had registered and played after deposit on 18th August and after wagering finished I wanted to withdraw. But due to no withdraw method available into the casino I asked them to process my withdrawal manually into my Skrill account. After practicing many stalling tactics they finally verified my account on 31st August (After 13 days!). Then they are breaking many promises like "Your withdrawal is being on que and will be processed manually soonest" every single day and at the end of the day nothing happened! Actually they practicing stalling tactics to let may play more and they will awake when my balance will come down to "0" Though my winning came down from $600 to $500 now because their stalling tactics. In the other hand I also play with same brand other casinos N1 interactive casinos ltd under MGA license who processes every withdrawal never more than 1 hour. But Amunra casino is taking so long where I have had waited 3 weeks already. Could you help me please regarding my issue? Thank you.
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Hi chomok - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.