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Amunra - Casino doesn't process my winning so far!

Ruling

Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Amunra Casino Review.

Player's Complaint

Hello, I had registered and played after deposit on 18th August and after wagering finished I wanted to withdraw. But due to no withdraw method available into the casino I asked them to process my withdrawal manually into my Skrill account. After practicing many stalling tactics they finally verified my account on 31st August (After 13 days!). Then they are breaking many promises like "Your withdrawal is being on que and will be processed manually soonest" every single day and at the end of the day nothing happened! Actually they practicing stalling tactics to let may play more and they will awake when my balance will come down to "0" Though my winning came down from $600 to $500 now because their stalling tactics. In the other hand I also play with same brand other casinos N1 interactive casinos ltd under MGA license who processes every withdrawal never more than 1 hour. But Amunra casino is taking so long where I have had waited 3 weeks already. Could you help me please regarding my issue? Thank you.

Read the casino review

4 Responses

User icon
ThePOGG
September 10, 2020

Hi chomok - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi chomok,

Amunra Casino inform us that this issue has been resolved and your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
chomok
September 18, 2020

Indeed I had received a payment of around $468 from them which was transferred in Euro result in $32 had been deducted as FX transfer charge from my winning of $500. However, Thank you very much Admin. I highly appreciate your help.

User icon
ThePOGG
September 22, 2020

Hi chomok,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

chomok consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 10, 2020

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