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Amunra - closed account and unpaid profits

Ruling

Found for the Casino - This player has opened another account after self-excluding. As such there's nothing we can do to help them.

Read our Amunra Casino Review.

Player's Complaint

Hello i use googel translate.

I want to appeal Amunra's decision to close my account. They say it is fraud I have done that is not true. When I won 10000 euros they closed the account. me and my husband have the same address, same mobile number and same mobile phone. It is not illegal. My husband had an account and he ended when he was afraid that Amunra would also close down his account if he won the money. Amunra simply does not want to pay out my profits. I also sent them my bank details, address proof and ID card.

Read the casino review

3 Responses

User icon
ThePOGG
July 7, 2020

Hi audi - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Did both you and your husband claim bonuses?

Thanks,

ThePOGG

User icon
audi
July 7, 2020

Hi no Neither me nor my husband have taken bonus as we were not eligible bonus because we live in sweden.

User icon
ThePOGG
July 19, 2020

Hi audi,

Having reviewed this issue with Amunra, there is nothing we can do to help you. The original account self-excluded. By using a device/details that are associated with a self-excluded account you are in violation of that self-exclusion.

No further posts will be approved on this thread.

ThePOGG

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Agreement

audi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 7, 2020

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