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Amunra - Lost deposit


Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Amunra Casino Review.

Player's Complaint

I deposit to amunra casino via trustly 3.11, but money didnt come to my gaming account, only left from my bank account.I have been contact live chat and they told that their finance department are working on it.Now it is 5.11 and nothing happened ? I have sent several emails and proof of my payment but no answer at all.I have feeling that they stole my money , what can i do ?

Read the casino review

4 Responses

User icon
November 6, 2020

Hi auringonkukka - welcome to!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of November let us know and I'll contact the operator on your behalf.



User icon
November 6, 2020

I got an email from casino today , they informed that my issue is still being checked so,i'm still waiting for the problem to be fixed.

User icon
November 11, 2020

Problem fixed today and casino returned my money to my game account so the case can be closed.

User icon
November 13, 2020

Hi auringonkukka,

Thanks for letting us know - it is appreciated!


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auringonkukka consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 6, 2020

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