Amunra - Lost deposit
Ruling
Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
I deposit to amunra casino via trustly 3.11, but money didnt come to my gaming account, only left from my bank account.I have been contact live chat and they told that their finance department are working on it.Now it is 5.11 and nothing happened ? I have sent several emails and proof of my payment but no answer at all.I have feeling that they stole my money , what can i do ?
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Hi auringonkukka - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG