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Amunra – Lost deposit

Ruling

Resolved - Both the submitting complainant and Amunra Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Amunra Casino Review.

Player's Complaint

I deposit to amunra casino via trustly 3.11, but money didnt come to my gaming account, only left from my bank account.I have been contact live chat and they told that their finance department are working on it.Now it is 5.11 and nothing happened ? I have sent several emails and proof of my payment but no answer at all.I have feeling that they stole my money , what can i do ?

Read the casino review

4 Responses

ThePOGG
Nov 06, 2020

Hi auringonkukka - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

auringonkukka
Nov 06, 2020

I got an email from casino today , they informed that my issue is still being checked so,i'm still waiting for the problem to be fixed.

auringonkukka
Nov 11, 2020

Problem fixed today and casino returned my money to my game account so the case can be closed.

ThePOGG
Nov 13, 2020

Hi auringonkukka,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

auringonkukka consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 5, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.