Amunra - Missing cashback

Hi mikk - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason has the operator given for closing your account?

Thanks,

ThePOGG

My account was closed according to the decision of the casino administration.

Hi mikk,

Please copy and paste the specific communication from the operator.

Thanks,

ThePOGG

Hi mikk,

I'm following-up on the above?

Thanks,

ThePOGG

Hi mikk,

If we haven't heard from you by Friday the 26th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi,

This was the operator's response to my complaint:

Kindly be informed that upon the account’s closure all bonuses within the account were cancelled.

Hi mikk,

Can you please provide the full communication?

Thanks,

ThePOGG

[EDIT]

Hi mikk,

Your cashback balance has been restored. Please check and confirm.

Thanks,

ThePOGG

Hi mikk,

Can you confirm you have been able to access your balance?

Thanks,

ThePOGG

Hi,

I can confirm that I have access my balance.

Hi mikk,

Thanks for letting us know - it is appreciated :)

ThePOGG