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Amunra - no pay at and answers on emails


Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.

Read our Amunra Casino Review.

Player's Complaint

This Monday I start playing at Amunra, first lost € 2350,- the won € 5000,-> I requested a withdrawal and of course first they needed to make an account verification. This took days slow response on email 12-24 hours but finally it succeeded the withdrawals where still pending but no payment came. after sending emails (again respons time 12-24 hours) one payment came threu of € 1000,- sending emails again and now respons and payments where not been maid to me. Gambled it little bit moren then won again to a total of € 7000,- applied for withdrawals again and again no payments where. And the and gambled and lost everything. I don't now what is possible but most of all the response time and payment that didn't came threw is the biggest issue. My believe is that this gambling site should stop because they don't care about customers. If you're not willing top pay the money to there customers in seems more like a scam website.

Kind regards,

Read the casino review

1 Responses

User icon
November 29, 2020

Hi 2204 - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this situation. If you have already played with and lost your funds there is no grounds for us to contest the validity of these transactions.

Sorry we could not be of further help.


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2204 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 28, 2020

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