Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Amunra Casino Review.
I had deposited several times on that site. All last deposits (SOFORT) have been without usage of some sort of a bonus. Then I had a massive win on IRON BANK at 2. september 02:26 time (about 5000x on 1,50€). From that win, I made three withdrawals each 1000€ and continued playing with the other funds (4500€). On the next day I get an verification email from the casino and I replied immediately with all documents, making sure, that everything is visible. I wrote severals times to the support but the next answer came on 07. Sept 2021 16:33, they wrote me an email, that the document with my adress cannot be read (which is completely untrue). Maximum 10 Minutes after that email, I replied with an official bank statement, where my account and my adress is readable and a screenshot oft that bank statement with the adress visible, because I didnt knew if they accept pdf files (bank statement), so the screenshot was jpg. I checked the visibility again. Since then they do not reply, and they have not credited my money to my account. I´m customer at several N1-casinos, and I double checked, that the amunra.com is still under N1 license. So I sonder whats going on there, because N1 usually works out everything in minutes or maximum several hours. Please helpf me with this case. Greetings
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Amunra - Refusing readable documents as unreadable/ no Verification-no Withdrawal
Posted by JanBows
September 11, 2021
JanBows consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 11, 2021