Amunra - Refusing readable documents as unreadable/ no Verification-no Withdrawal
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Amunra Casino Review.
I had deposited several times on that site. All last deposits (SOFORT) have been without usage of some sort of a bonus. Then I had a massive win on IRON BANK at 2. september 02:26 time (about 5000x on 1,50€). From that win, I made three withdrawals each 1000€ and continued playing with the other funds (4500€). On the next day I get an verification email from the casino and I replied immediately with all documents, making sure, that everything is visible. I wrote severals times to the support but the next answer came on 07. Sept 2021 16:33, they wrote me an email, that the document with my adress cannot be read (which is completely untrue). Maximum 10 Minutes after that email, I replied with an official bank statement, where my account and my adress is readable and a screenshot oft that bank statement with the adress visible, because I didnt knew if they accept pdf files (bank statement), so the screenshot was jpg. I checked the visibility again. Since then they do not reply, and they have not credited my money to my account. I´m customer at several N1-casinos, and I double checked, that the amunra.com is still under N1 license. So I sonder whats going on there, because N1 usually works out everything in minutes or maximum several hours. Please helpf me with this case. Greetings
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