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Amunra - Withdraw issue

Ruling

Resolved - Amunra Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Amunra Casino Review.

Player's Complaint

I deposited 15000 HUF to AmunRa casino without any bonus and won. I tried to cashout but it showed that there is no withdrawal option at all and withdrawable funds is 0. I reported it and been told to try an e-wallet way. So i had to reopen my neteller account to deposit that way. Finally i made it than deposited that way, but still not able to cashout. I reported it and been told to wait till they will get a response from their financial dep. It was 3 weeks ago. Still no answer from them. Every time i try to contact them say i need to be patient. All i need is to get paid. Deposited first time and won in september now its november already.

Thanks for helping

Read the casino review

3 Responses

User icon
ThePOGG
November 2, 2020

Hi kiskozi - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi kiskozi,

Our understanding is that you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
December 19, 2020

Hi kiskozi,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Kiskozi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 2, 2020

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